Account Manager

Role summary

The Account Manager is the primary point of contact for assigned clients, owning the relationship day-to-day once a deal is signed. This role translates client briefs into actionable project plans, coordinates delivery across Influencer Marketing, Social Media, Creator Partnership, and Comms, and ensures every campaign — whether advertising, influencer, social, or ads-led — is delivered on time, on budget, and to a high creative standard.

Key responsibilities

• Serve as the primary point of contact for assigned client accounts, building trusted, long-term relationships
• Translate client briefs into actionable project plans and creative/campaign scopes, coordinating delivery across internal teams
• Oversee the Influencer Marketing Specialist and Social Media Specialist on assigned accounts, ensuring campaign execution aligns with client goals
• Manage account budgets, timelines, and scope, flagging risks and scope creep proactively
• Prepare and present campaign reporting, performance reviews, and quarterly business reviews to clients
• Identify upsell and renewal opportunities within existing accounts across the agency's service lines
• Resolve client issues quickly and maintain high satisfaction and retention rates
• Maintain clear documentation of account status, deliverables, approvals, and feedback loops

Requirements & qualifications

• 2-4+ years in account management, client services, or project management, ideally at a creative, marketing, or influencer/social media agency
• Strong organizational skills with the ability to manage multiple accounts and campaigns simultaneously
• Excellent client-facing communication and presentation skills
• Comfortable working with budgets, timelines, and cross-functional creative teams
• Data-literate, able to interpret campaign performance and translate it for clients
• Problem-solver who stays calm under pressure and tight deadlines